TERMS & CONDITIONS

Lorvé Luxury Mobility

These Terms & Conditions govern the use of the Lorvé website and services. By making a reservation or engaging our services, the Client acknowledges that they have read, understood, and agreed to the following terms.

1. General Provisions

Lorvé Luxury Mobility (“Lorvé”) is a premium chauffeur and executive mobility provider operating under internationally aligned service standards defined by professionalism, discretion, and excellence.

Lorvé reserves the right to amend or update these Terms & Conditions at any time without prior notice. The most current version will always be available on our official website.

2. Reservations & Confirmation

All bookings are subject to vehicle availability and official confirmation from the Lorvé concierge team.

A reservation shall only be deemed valid and binding once written confirmation and/or an official invoice has been issued by Lorvé.

Lorvé reserves the right to decline or cancel any booking at its discretion for operational, security, or compliance reasons.

3. Payment Terms

Full payment or a deposit may be required prior to service commencement, depending on the nature and scale of the booking.

• Standard services: payment must be completed prior to the service date.
• Wedding & Event services: deposit is required upon confirmation; full settlement must be completed before the event date.
• Corporate contracts: payment terms shall follow the provisions outlined in the formal Corporate Service Agreement.

Failure to complete payment within the agreed timeframe may result in automatic cancellation.

4. Cancellation & Refund Policy

Cancellation terms shall follow the conditions communicated at the time of booking.

As a general policy:

• Cancellations made within the agreed notice period may qualify for refund in accordance with the stated policy.
• Late cancellations or no-shows are non-refundable.
• Wedding & Event deposits may be non-refundable as specified in the service agreement.

Lorvé reserves the right to apply cancellation charges proportionate to the booking value.

5. Corporate Contracts & Long-Term Partnerships

For corporate clients, additional terms shall be governed by a separate Corporate Service Agreement.

Such agreements may include:

• Structured payment terms
• Minimum usage commitments
• Service Level Agreements (SLA)
• Dedicated fleet or dedicated chauffeurs
• Late payment penalties

In the event of any inconsistency between these general Terms & Conditions and a signed Corporate Service Agreement, the latter shall prevail.

6. Wedding & Event Services

For wedding, ceremonial, and large-scale event services:

• Clients must provide complete and accurate scheduling details.
• Schedule changes may incur additional charges.
• Usage exceeding the agreed rental duration will be subject to overtime charges.
• Any damage resulting from decorations, third-party vendors, or guest conduct shall be the Client’s responsibility.

Lorvé is committed to punctual execution; however, we are not liable for delays caused by event schedule adjustments or external circumstances beyond our control.

7. Client Conduct & Vehicle Usage

Clients are expected to maintain respectful and lawful conduct throughout the service period.

The following are strictly prohibited:

• Smoking inside the vehicle
• Possession of illegal substances
• Any unlawful or hazardous activity
• Conduct that compromises safety or professional standards

Lorvé reserves the right to terminate service without refund in cases of serious misconduct.

8. Limitation of Liability

Lorvé shall exercise reasonable professional care in delivering its services.

However, Lorvé shall not be liable for indirect, incidental, consequential, or business losses arising from the use of its services.

Where liability is established, it shall be strictly limited to the total value of the relevant booking.

9. Force Majeure

Lorvé shall not be held responsible for failure or delay in service performance due to circumstances beyond reasonable control, including but not limited to:

• Extreme traffic congestion or sudden road closures
• Natural disasters (floods, earthquakes, etc.)
• Severe weather conditions
• Civil unrest or security disturbances
• Government regulations or restrictions
• Infrastructure failures or system disruptions
• National emergencies

In such circumstances, Lorvé will make reasonable efforts to provide suitable alternatives or rescheduling where possible.

10. Privacy & Confidentiality

Lorvé is committed to safeguarding client confidentiality. All personal data and travel information are handled with discretion and used solely for operational and service purposes.

Discretion is a fundamental pillar of Lorvé’s service philosophy.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia.

Any dispute arising shall first be resolved amicably through mutual discussion. Failing such resolution, disputes shall be submitted to the competent jurisdiction within Indonesia.